Effective Date: January 02, 2025
At encodesolutionsus.pro, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or request our remote IT and technical assistance services.
1. Information We Collect
We may collect the following types of information:
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Contact Information: Name, phone number, and email address
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Device Information: General technical details such as device type, operating system version, or software-related information
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Communication Records: Summaries or transcripts of support interactions
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Form Submissions: Information submitted through contact forms, callback requests, or service inquiries
We do not collect sensitive personal information such as financial details, government-issued identification numbers, or health-related data.
2. How We Use Your Information
We use collected information solely for legitimate business and service-related purposes, including:
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Providing remote technical assistance and service support
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Responding to inquiries and service requests
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Communicating service-related updates
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Improving website functionality and service quality
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Complying with applicable legal and operational obligations
We do not use your personal information for unrelated advertising or third-party marketing purposes.
3. Information Sharing
Your information may be shared only with:
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Authorized internal support team members
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Trusted service tools (such as form processing or analytics platforms) used to operate and improve our services
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Legal or regulatory authorities when required by law
We do not sell, rent, or trade personal data to third-party advertisers or marketing agencies.
4. Data Security
We implement appropriate technical and administrative safeguards to protect your information from unauthorized access, misuse, or disclosure. Remote assistance sessions are conducted only with your explicit consent, and no personal data is stored without your knowledge or approval.
5. Cookies & Tracking Technologies
Our website may use cookies and analytics tools (such as Google Analytics) to:
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Understand website usage patterns
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Improve performance and user experience
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Maintain website functionality
You can manage or disable cookies through your browser settings at any time.
6. Your Privacy Choices
You have the right to:
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Request access to the personal data we hold
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Request corrections or deletion of your information
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Opt out of non-essential communications
To exercise these rights, please contact us at:
Email: support@encodesolutionsus.pro
7. Children’s Privacy
Our services are intended for business and professional use only. We do not knowingly collect personal information from children under the age of 13.
8. Policy Updates
We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. Any updates will be posted on this page with a revised effective date.
9. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us:
encodesolutionsus.pro
Email: support@encodesolutionsus.pro
Phone: +1-888-765-2023
Business Hours: U.S. business hours