Refund Policy

Effective Date: January 02, 2025

At encodesolutionsus.pro, we are committed to providing high-quality remote and guided technical assistance services to businesses across the United States. Customer satisfaction is important to us, and this Refund Policy explains how refunds are handled while clarifying the nature of our services.

1. Service-Based Nature of Our Business

encodesolutionsus.pro provides intangible, service-based solutions, not physical products. Our services include remote assistance and guided support for antivirus solutions, printer setup, network configuration, troubleshooting, and general business IT support.

Because our services are delivered digitally or through live assistance, traditional product return policies do not apply. However, we aim to resolve concerns fairly and transparently, as outlined below.

2. Refund Eligibility

You may be eligible for a partial or full refund under the following conditions:

  • The service was not delivered as agreed, and no meaningful assistance or progress was provided

  • A verified technical issue on our end prevented service completion

  • You requested cancellation before the service began or before any remote session was initiated

All refund requests are reviewed on a case-by-case basis to ensure a fair outcome.

3. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • The service was successfully delivered and completed

  • You no longer require the service after it has been provided

  • The issue was caused by third-party software, hardware limitations, or internal system constraints beyond our control

  • You were unavailable, did not provide required access, or failed to supply necessary information during the scheduled service window

  • You changed your decision after service completion

We ensure clear communication and confirmation before beginning any service.

4. Requesting a Refund

To request a refund, please follow these steps:

  1. Email us at support@encodesolutionsus.pro

  2. Use the subject line: Refund Request – [Service Date]

  3. Include your business name, contact details, and a clear explanation of the issue

  4. Submit your request within 7 calendar days from the date of service

Our team will review your request and respond within 3–5 business days.

5. Resolution Process

Based on the review, we may offer one of the following resolutions:

  • A reattempt of the service at no additional cost

  • A partial or full refund, depending on the circumstances

  • Service credit for future assistance

Our objective is to ensure your business receives professional, value-driven support.

6. Contact Information

For questions or concerns regarding this Refund Policy, please contact:

encodesolutionsus.pro
📧 Email: support@encodesolutionsus.pro
🕘 Business Hours: U.S. business hours (Monday–Friday)

7. Policy Updates

We may update this Refund Policy periodically to reflect changes in our services or legal requirements. The most current version will always be available on our website.